# What is the difference between "Trial Cancel" and "Trial Expire" tags?

The "Trial Cancel" and "Trial Expire" tags represent different stages in a user's trial journey:

* **"Trial Cancel"** occurs when a user actively cancels their trial during the trial period, before it converts to a paid subscription.

* **"Trial Expire"** occurs when the trial period ends without the user converting to a paid subscription. This can happen for two reasons:

  * The user previously canceled their trial

  * A billing issue prevented the conversion to a paid subscription ([read more here](/docs/support/troubleshooting/4741512872-why-am-i-seeing-a-billing-issue-after-my-free-trial-ends))

Example Timeline [#example-timeline]

Here's how these events would appear if a user signed up for a 1 week trial and cancels after a day:

* Day 0: Trial Start

* Day 1: Trial Cancel (user actively cancels)

* Day 7: Trial Expire (trial period officially ends)