# Why are my products showing "Unknown" status in Superwall?

<img alt="Products Unknown Status" src="__img0" />

Products showing an "Unknown" status in the Products tab indicates an issue with Superwall's connection to App Store Connect, here's how to resolve it.

Debugging Steps [#debugging-steps]

* Set up the App Store Connect API configuration in your Superwall dashboard

* **Product IDs**: check that they match **exactly** across Superwall and App Store Connect

* **IDs in Settings / General**: check that the following are set correctly in the Superwall dashboard and match what's in App Store connect exactly:

  * App ID

  * Bundle ID

  * Team ID

* **App Store Connect API Key permissions**: check that your API key has the "App Manager" role and access to your app

* **Unsigned agreements**: Check if your developer agreement needs to be re-approved in App Store Connect. Even with proper API configuration, products may show "Unknown" status if your developer agreement has expired or needs re-approval

**Important**: This is not *required* for Superwall to work, but is strongly recommended to help keep track of your products status.