# Products Not Loading: Troubleshooting Guide

Products not loading is a common issue when first setting up any subscription app. This is the starting point for Superwall's comprehensive guide to troubleshooting this issue.

Symptoms [#symptoms]

* Prices not showing on paywall
* Tapping purchase button on paywall doesn't do anything
* Error logs saying products not loading

Guides [#guides]

Depending on where you are seeing this issue, can change how to debug a lot. Please check the guide for your device type:

* [iOS Simulator](/docs/support/troubleshooting/products-not-loading/4739776203-products-not-loading-ios-simulator)
* [iOS (real device)](/docs/support/troubleshooting/products-not-loading/1253018505-products-not-loading-ios)
* [Android](/docs/support/troubleshooting/products-not-loading/3716347779-products-not-loading-android)
* [Browser Preview](/docs/support/troubleshooting/products-not-loading/9984011656-products-not-loading-safari-preview)

Support [#support]

> **Info**

Please check **all** the steps of the relevant guide before contacting support.



We have covered all known causes for this issue, and aim to make this a completely comprehensive guide. If you have any thoughts on how to improve or know of any other causes, please leave feedback below!