# Products Not Loading: iOS

This is a guide to getting products to load on a real iOS device, meaning:

* ✅ From TestFlight

* ✅ From App Store

* ✅ Built from Xcode **without** [a StoreKit config file](https://superwall.com/docs/ios/guides/testing-purchases)

* ❌ Built from Xcode **with** [a StoreKit config file](https://superwall.com/docs/ios/guides/testing-purchases)

* ❌ [**iOS simulator**](/docs/support/troubleshooting/products-not-loading/4739776203-products-not-loading-ios-simulator)

If you're having issues with products loading elsewhere please reference the [Products Not Loading: Troubleshooting Guide](/docs/support/troubleshooting/products-not-loading).

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Symptoms [#symptoms]

* Prices not showing on paywall

* Tapping purchase button on paywall doesn't do anything

* Error logs saying products not loading

Debugging Steps [#debugging-steps]

Products not loading is a common issue when first setting up any app with subscriptions. This is a tried and true, all encompassing list of steps to debug.

Please double check every step, they are all required and *any* misconfiguration can cause your products to not load.

Xcode [#xcode]

* Your app’s bundle ID **exactly** matches to App Store Connect

* In-App Purchase capability is added to the project

Superwall Dashboard [#superwall-dashboard]

* The paywall you're trying to open has a product added to it

* All of your products are added in the [products tab](https://superwall.com/applications/\:applicationId/products/v2), and have an Active status

App Store Connect [#app-store-connect]

* No products are in **“Missing Metadata”** status

* You have valid Localization set for all your subscription products and the subscription group(s)

* Product IDs match your paywall on the Superwall Dashboard **exactly**

* All agreements are active, there are no unsigned agreements (Business -> Agreements)

* Tax and banking info is completely set up

* You've waited at least 15 minutes after creating the products

After first releasing your app with in-app products or subscriptions, it can take up to 72 hours for them to appear. This is a limitation on Apple's end we cannot override.

Support [#support]

We have covered all known causes for this issue, and aim to make this a completely comprehensive guide. If you have any thoughts on how to improve or know of any other causes, please leave feedback below!

Please check **all** steps before contacting support.