# Products Not Loading: Android

This is a guide to getting products to load on Android, if you're having issues with products loading elsewhere please reference the [Products Not Loading: Troubleshooting Guide](/docs/support/troubleshooting/products-not-loading).

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Symptoms [#symptoms]

* Prices not showing on paywall

* Tapping purchase button on paywall doesn't do anything

* Error logs saying products not loading

Debugging Steps [#debugging-steps]

Products not loading is a common issue when first setting up any app with subscriptions. This is a tried and true, all encompassing list of steps to debug.

Please double check every step, they are all required and *any* misconfiguration can cause your products to not load.

Superwall Dashboard [#superwall-dashboard]

* The paywall you're trying to open has a product added to it

* All of your products are added in the [products tab](https://superwall.com/applications/\:applicationId/products/v2)

Google Play Store [#google-play-store]

* Ensure the device/emulator has the Play Store and is signed in.

* Check that your `applicationId` matches what’s set in your project.

* You've pushed at least one build with `com.android.vending.BILLING` to at least to one of your test tracks

* You’ve linked a Google payments merchant account in the Play Console

* Users in Russia and Belarus don’t have access to Google Billing.

  * In this instance, products won’t load and paywalls won’t show. The `onErrorPaywallPresentationHandler` handler will get called.

Support [#support]

We have covered all known causes for this issue, and aim to make this a completely comprehensive guide. If you have any thoughts on how to improve or know of any other causes, please leave feedback below!

Please check **all** steps before contacting support.